PRIVACY POLICY
Effective date: 10 September 2025
This Privacy Policy explains how Serengeti Safari Company (a Division of Butterfly Jet Company Ltd) (“we”, “us”, “our”) collects, uses, shares, and protects your information when you use our websites, contact us, or travel with us.
1) Who we are
Serengeti Safari Company — A Division of Butterfly Jet Company Ltd
Arusha, Tanzania
Email: info@butterflyjetz.com
2) What this policy covers
Our websites and booking forms
Email, phone, WhatsApp, and social media messages
Services we provide (safaris, tours, transfers, lodging arrangements)
3) Information we collect
You give us:
Contact details (name, email, phone/WhatsApp)
Trip details (dates, group size, interests, budget)
Identification and travel details (passport name/number, nationality, flight info)
Preferences (room type, diet, allergies—processed only to provide safe travel)
Payment info (handled by secure payment processors; we do not store full card data)
We collect automatically:
Device and analytics data (IP, browser, pages viewed, cookies)
From third parties (when you ask us to book):
Lodges, airlines, activity providers (booking confirmations, rooming lists)
4) Why we use your information (lawful bases)
Provide services & customer support (contract)
Make bookings & issue vouchers (contract)
Safety & special requests like dietary needs (consent/ vital interests)
Payments & fraud prevention (legal obligation/ legitimate interests)
Improve our site & services (legitimate interests/ consent for cookies)
Marketing if you opt in (consent; you can unsubscribe anytime)
5) Cookies, analytics, and similar tech
We use essential cookies to run the site and optional cookies (e.g., Google Analytics, Meta Pixel) to understand usage and improve marketing. You can manage preferences via our cookie banner or your browser settings. Disabling some cookies may affect site features.
6) Sharing your information
We share only what’s necessary to deliver your trip or run our business:
Lodges/camps, airlines, transfer and activity partners
Payment processors and banks
IT and marketing tools (website host, email service, analytics)
Government or park authorities when required by law or permits
We do not sell your personal information.
7) International transfers
Your data may be processed in countries outside your own (including Tanzania). When required, we use appropriate safeguards (e.g., contractual clauses) to protect your information.
8) Data retention
We keep booking/financial records as required by law (typically 5–7 years) and keep inquiry emails for up to 24 months for service and audit purposes—then delete or anonymize them. You can ask us to delete earlier where applicable.
9) Your rights
Depending on your location (e.g., EU/UK under GDPR, California under CCPA), you may have rights to:
Access, correct, or delete your data
Object to or limit processing
Data portability
Withdraw consent (for example, marketing or special-category data)
Opt out of sale/sharing (we do not sell data)
To use these rights, email info@butterflyjetz.com
10) Children’s privacy
Our services are not directed to children under 16. If we learn we collected data from a child without proper consent, we will delete it.
11) Security
We use technical and organizational measures (HTTPS, access controls, staff training). No system is 100% secure, but we work to protect your information and review our safeguards regularly.
12) WhatsApp and messaging
If you click “WhatsApp Us” or message us on social media, you agree to be contacted on that channel. These platforms have their own privacy policies—please review them.
13) Third-party links
Our site may link to other websites. We’re not responsible for their content or privacy practices.
14) Changes to this policy
We may update this policy from time to time. We’ll post the new version with a new “Effective date.”
15) How to contact us
Questions or requests about privacy?
Email: info@butterflyjetz.com
Phone/WhatsApp: +255 792 700 279
Serengeti Safari Company — A Division of Butterfly Jet Company Ltd, Arusha, Tanzania.